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At DenaHomes, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Request a Return or Refund
To request a return or refund, please contact our customer service team at info@denahomes.com.au. Provide your order number, a description of the item you wish to return, and the reason for the return.
Contact Us
If you have any questions about our Refunds Policy, please contact us at info@denahomes.com.au.